General Service Policy
In order to provide the optimal service for our clients and students, we ask that you read through and abide by our policies prior to booking an appointment, a class, or a workshop. If you booked a phone session, we will send you an email with the phone number to call us at the time of your appointment. If you book a Zoom session, you will receive a link just prior to your appointment time via email. If you are more than 15 minutes late for any appointment, you automatically forfeit that appointment time and will not be refunded.
Working with Farias Alchemy and Daissy Farias Koch is not a substitute for medical treatment, diagnosis, or psychotherapy. Farias Alchemy and Daissy Farias Koch do not claim to diagnose, treat, or cure specific medical conditions; the effectiveness of their services is based on an individual’s ability to heal, and the results will vary. Ultimately, the body has its own innate healing ability, and energy work helps facilitate that ability.
The website cannot and does not contain professional medical or psychological advice, diagnosis, or treatment. The information on this website is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of medical or psychological advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THIS WEBSITE IS SOLELY AT YOUR OWN RISK.
All sessions require the permission of the recipient in order for the session to take place. All information discussed during a session is held in confidence and not shared with anyone, including family members, unless required by law.
You must be 18 or older to book an appointment or to sign up for a class or workshop.
Cancellation & Refund Policy
Sessions: We require a minimum of 72 hours' notice for a cancellation in order to issue a full refund. This will ensure enough time for other clients to book that missed time spot. If you fail to cancel or reschedule your appointment more than 72 hours before your session, you will not receive a refund. No exceptions. If you need to reschedule a session, please email email@example.com 72 hours before your scheduled session.
Classes and Workshops: For any class or workshop, no refunds will be given for any reason if the registration is not canceled at least 72 hours before the class start time. This will allow other students on waiting lists to make arrangements to attend. No exceptions.
We understand that emergencies occur so if you are unable to make your appointment or class due to an emergency then Daissy Farias Koch, at her sole discretion, will determine if a refund can be granted.
Qualified refunds will be processed within 3 - 5 business days of cancellation. Times may vary given your financial institution.
We use the following payment options: Venmo, Zelle, or Stripe for all appointments, sessions, and classes. If you are unable to use these payment platforms you may send a personal check that must arrive 5 days before your session and clear the bank.
We take your privacy seriously. None of your personally identifiable information will be shared with external companies, individuals, or firms. All sessions, classes, and workshops are kept confidential.
Information We May Collect – Personal Data
We collect personal information from you to provide you with a positive experience when utilizing our website or content. We will only collect the minimum amount of information necessary to fulfill our obligation to provide services to you. We may collect:
1. A name and an email address so we can deliver our newsletter to you – you would be affirmatively consenting to this by providing this information to us in our contact forms.
2. Billing information including name, address, and payment information so we can process payment to deliver our products or services to you under our contractual obligation.
3. A name, phone number, and email address if you complete our contact form with a question. We may send you direct marketing emails if we believe we have a legitimate interest to contact you. We do not share your emails with third parties.
Please note that the information above (“Personal Data”) that you are giving to us is voluntary, and by you providing this information to us, you are giving consent for us to use, collect, and process this Personal Data. You are welcome to opt out or request that we delete your Personal Data at any point by contacting us at firstname.lastname@example.org.
If you choose not to provide us with certain Personal Data, you may not be able to participate in certain aspects of our services, or our website and content.
Liability Waiver and Indemnification
Assumption of Risk: In consideration of being permitted to participate in a session, I agree to assume full responsibility for any risks, injuries, or damages, known or unknown, which I might incur as a result of participating in any such in-person or long-distance healing session, or class, workshop.
Waiver: In further consideration of being permitted to participate in in-person or long-distance healing sessions, classes, or workshops, I knowingly, voluntarily, and expressly waive, release, and discharge, any claim that I, for myself, my heirs, personal representatives or assigns may have against Farias Alchemy and/or Daissy Farias Koch or their respective officers, managers, directors, members, employees, and agents for injury or damages that I may sustain as a result of participating in an in-person or long-distance healing session, class or workshop.
Indemnification and Hold Harmless: I agree to hold harmless and indemnify Farias Alchemy and/or Daissy Farias Koch from all claims, actions, suits, procedures, costs, expenses, damages, and liability, including attorney’s fees incurred, and to reimburse Farias Alchemy and/or Daissy Farias Koch for any such or further expense incurred by them in investigating and defending a claim or suit brought by me, my heirs, personal representatives, or assigns.
Severability: Finally, I agree that the foregoing waiver and assumption of risks agreement are intended to be as broad and inclusive as is permitted by the laws of the State of California and that if any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.